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Industry · Form 5500 business code 561420
Telephone Call Centers: retirement plans
Plans whose sponsor entered this principal business activity code on Form 5500.
Form 5500 information is as filed by the plan administrator with the Department of Labor and may be amended. Figures reflect the plan year shown, not current balances. The business code is chosen by the filer from the list in the Form 5500 instructions.
52 retirement plans in telephone call centers with 100 or more participants filed Form 5500 for plan year 2024 (52 defined contribution, 0 defined benefit). All Form 5500 pension filers in the group reported 116,721 participant records and $5.04B in net assets.
The median defined contribution plan held $15,996 per participant, well below the national median of $53,031, and its employer put in $1,067 per active participant (national: $2,174). Among plans reporting Schedule C compensation the median was $55.42 per participant against $123 nationally.
Employers contributed $103M and participants $219M during the year, and the plans paid out $546M in benefits.
In 2009 the same group numbered 75 plans with $753M; by 2024 it was 52 plans (down 31%) and $5.04B (up 569%). From plan year 2023 the 100-participant line counts participants with account balances, which moved many plans to the short form.
Medians compared with all US plans
| Median plan, plan year 2024 | Industry: DC | US: DC | Industry: DB | US: DB |
|---|---|---|---|---|
| Net assets per participant | $15,996 | $53,031 | — | $86,234 |
| Employer contributions per active participant | $1,067 | $2,174 | — | $10,244 |
| Schedule C compensation per participant | $55.42 | $123 | — | $344 |
| Schedule C compensation, share of net assets | 0.49% | 0.26% | — | 0.42% |
| Administrative expenses per participant | $50.26 | $116 | — | $527 |
Medians across plans with 100 or more participants (50 DC and 0 DB plans with a Schedule H here). Fee medians cover plans reporting an amount. DC: defined contribution, such as 401(k) and 403(b). DB: defined benefit pension.
Distribution of DC plans
| Measure | 25th percentile | Median | 75th percentile | Plans |
|---|---|---|---|---|
| Net assets per participant | $6,602 | $15,996 | $35,051 | 50 |
| Employer contributions per active participant | $202 | $1,067 | $1,840 | 46 |
| Schedule C compensation per participant | $32.03 | $55.42 | $92.64 | 49 |
| Administrative expenses per participant | $25.00 | $50.26 | $105 | 50 |
Trend by plan year
| Plan year | Plans 100+ | Participants | Net assets | Employer contributions | Participant contributions | Median DC assets / participant | Median DC Sch. C / participant |
|---|---|---|---|---|---|---|---|
| 2024 | 52 | 116,721 | $5.04B | $103M | $219M | $15,996 | $55.42 |
| 2023 | 52 | 122,058 | $4.54B | $103M | $221M | $13,619 | $43.12 |
| 2022 | 65 | 120,911 | $4.00B | $94.9M | $215M | $10,287 | $34.22 |
| 2021 | 65 | 103,580 | $4.76B | $107M | $205M | $14,725 | $27.20 |
| 2020 | 61 | 108,632 | $4.21B | $78.5M | $192M | $8,687 | $25.56 |
| 2019 | 65 | 111,185 | $3.97B | $78.1M | $194M | $7,855 | $22.91 |
| 2018 | 59 | 109,389 | $3.33B | $72.2M | $185M | $6,996 | $24.54 |
| 2017 | 60 | 119,333 | $3.70B | $77.2M | $183M | $7,279 | $21.11 |
| 2016 | 61 | 126,775 | $3.51B | $75.8M | $174M | $8,455 | $19.60 |
| 2015 | 59 | 116,592 | $2.19B | $47.9M | $120M | $7,752 | $15.24 |
| 2014 | 64 | 107,398 | $2.16B | $36.6M | $103M | $7,816 | $17.55 |
| 2013 | 65 | 87,672 | $1.67B | $33.3M | $100M | $7,864 | $18.68 |
| 2012 | 74 | 104,884 | $1.52B | $37.3M | $102M | $6,027 | $8.69 |
| 2011 | 68 | 91,801 | $1.40B | $37.1M | $102M | $6,530 | $13.11 |
| 2010 | 74 | 93,933 | $1.44B | $27.0M | $81.2M | $6,746 | $16.21 |
| 2009 | 75 | 96,773 | $753M | $19.1M | $62.7M | $4,769 | $17.54 |
Plan year is the year in which the plan year began. The drop in large plans from 2023 follows a rule change: the 100-participant line now counts participants with account balances, so many plans moved to the short form.
Provider share
Service provider organisations named most often on the Schedule C of the 51 plans on this page's list, by number of plans. A plan usually names several providers.
Largest plans
The 40 largest by participants of 51 plans with a page on this site.
| Plan | Sponsor | State | Type | Participants | Net assets | Per participant | Employer / active | Sch. C / participant |
|---|---|---|---|---|---|---|---|---|
| Tpusa 401(k) Plan | Tpusa, Inc. | UT | DC | 16,042 | $87.1M | $5,428 | $97 | $32.03 |
| Frontier Communications 401(k) Savings Plan | Frontier Communications Parent, Inc. | CT | DC | 15,127 | $2.93B | $193,481 | $2,739 | $103 |
| Foundever Operating Corporation 401(k) Plan | Foundever Operating Corporation | TN | DC | 9,887 | $117M | $11,825 | $445 | $57.54 |
| Genpact U. S. 401(k) Savings Plan | Genpact, LLC | NY | DC | 8,590 | $602M | $70,114 | $3,718 | $71.36 |
| Acct Holdings, Inc. Employee Stock Ownership Plan | Acct Holdings, Inc. | PA | DC | 7,858 | −$181M | — | $1,814 | — |
| The Results Companies LLC 401 (K) Plan | The Results Companies LLC | FL | DC | 7,258 | $6.3M | $867 | $0 | $6.53 |
| Vxi 401(k) Plan | Vxi Global Solutions, LLC | CA | DC | 7,116 | $9.4M | $1,325 | — | $64.29 |
| Language Line Services 401(k) Retirement Plan | Language Line, LLC | CA | DC | 4,740 | $103M | $21,820 | $706 | $6.91 |
| Afni, Inc. 401(k) Plan | Afni, Inc. | IL | DC | 3,516 | $64.0M | $18,206 | $667 | $22.85 |
| Telus International (U.S.) Corp. 401(k) Plan | Telus International (U.S.) Corp. | NV | DC | 3,503 | $52.9M | $15,097 | $1,556 | $82.39 |
| Iqor Retirement Savings Plan | Iqor, Inc. | FL | DC | 3,252 | $48.5M | $14,925 | — | $19.78 |
| Map Communications Holdings, Inc. 401(k) Employees' Stock Ownership Plan | Map Communications Holdings, Inc. | VA | DC | 2,509 | $392M | $156,186 | $2,229 | $66.83 |
| Connexus Resource Group 401(k) Plan | Connexus Resource Group, Inc. | UT | DC | 2,136 | $8.7M | $4,050 | $0 | $90.95 |
| TRG 401(k) Plan | Ibex Global Solutions, Inc. | DC | DC | 2,054 | $12.7M | $6,199 | $321 | $52.50 |
| United Call Center Solutions, LLC 401(k) Plan | United Call Center Solutions, LLC | TX | DC | 1,727 | $6.9M | $4,021 | $237 | $85.14 |
| Frontier Communications Corporate Services Inc. Savings and Security Plan for Mid-Atlantic Associates | Frontier Communications Parent, Inc. | CT | DC | 1,453 | $244M | $167,653 | $3,407 | $92.64 |
| Navex Global 401(k) Plan | Navex Global, Inc. | OR | DC | 1,440 | $94.8M | $65,847 | $2,344 | $112 |
| Activus Connect LLC 401(k) Profit Sharing Plan & Trust | Activus Connect LLC | FL | DC | 1,042 | $916K | $879 | $0 | $14.56 |
| Clearlink 401(k) Plan | Clearlink Technologies, LLC | UT | DC | 1,041 | $24.6M | $23,653 | $1,513 | $112 |
| Intouchcx US 401(k) Plan | Intouchcx US, Inc. | AZ | DC | 1,040 | $5.8M | $5,586 | $407 | $58.38 |
| Transcom 401(k) Retirement Savings Plan | Transcom Worldwide U.S. | CO | DC | 964 | $3.4M | $3,548 | $190 | $24.25 |
| Inktel 401(k) Plan | Inktel Holdings, LLC | FL | DC | 769 | $8.3M | $10,755 | $747 | $39.56 |
| Answernet 401(k) Savings Plan | Answernet, Inc. | PA | DC | 715 | $2.1M | $2,903 | $154 | $0.69 |
| One Touch Direct, LLC 401(k) Plan | One Touch Direct, LLC | FL | DC | 521 | $4.1M | $7,812 | — | $74.89 |
| CSD 403(b) Plan | Communication Service for the Deaf, Inc. | TX | DC | 499 | $4.5M | $9,107 | $19 | $61.30 |
| Arise Virtual Solutions Inc. 401(k) Plan | Arise Virtual Solutions Inc. | FL | DC | 495 | $20.3M | $41,104 | $2,474 | $49.21 |
| Everservice Holdings, LLC 401(k) Profit Sharing Plan | Everservice Holdings, LLC | AZ | DC | 493 | $8.6M | $17,344 | $1,397 | $99.77 |
| Telvista, Inc. 401(k) Savings Plan | Telvista, Inc. | TX | DC | 476 | $4.6M | $9,590 | $8 | $31.09 |
| Docomo Pacific Inc. 401(k) Profit Sharing Plan | Docomo Pacific Inc. | — | DC | 476 | $16.5M | $34,629 | $1,553 | $262 |
| Liveops, Inc. 401(k) Plan | Liveops, Inc. | AZ | DC | 379 | $19.1M | $50,428 | $1,286 | $192 |
| Contactus 401(k) Plan | Contactus, LLC | OH | DC | 372 | $2.6M | $6,936 | $332 | $79.57 |
| 247.AI, Inc. 401(k) Plan | 24 7.AI, Inc. | CA | DC | 362 | $35.3M | $97,588 | $0 | $247 |
| Ameridial 401(k) Plan | Ameridial, Inc. | OH | DC | 350 | $2.8M | $7,948 | $379 | $39.84 |
| National Telecommuting Institute 403(b) DC Plan | National Telecommuting Institute, Inc. | MA | DC | 344 | $3.4M | $9,743 | $130 | $37.92 |
| Medical Answering Services, LLC 401(k) Profit Shar ING Plan | Medical Answering Services, LLC | NY | DC | 328 | $7.5M | $22,942 | $1,340 | — |
| Asd, Inc. 401(k) Plan | Asd, Inc. | PA | DC | 298 | $17.2M | $57,714 | $1,700 | $34.90 |
| National Telecommuting Institute, Inc. Retirement Plan | National Telecommuting Institute, Inc. | MA | DC | 265 | $3.2M | $12,055 | $3,384 | $65.38 |
| Empereon-Constar 401(k) Plan | Empereon Marketing, LLC | AZ | DC | 253 | $2.6M | $10,383 | $91 | $24.42 |
| Pleasant Valley Corporation 401(k) Plan | Pleasant Valley Corporation | OH | DC | 245 | $8.6M | $35,191 | $4,750 | $221 |
| Ubiquity Global Services, Inc. 401(k) Plan | Ubiquity Global Services, Inc. | NY | DC | 237 | $2.2M | $9,327 | $1,567 | $46.03 |
By plan size
By state
Questions and answers
How many retirement plans are there in telephone call centers?
52 plans with 100 or more participants filed Form 5500 for plan year 2024, out of 61 pension plans on the full form. Smaller plans file Form 5500-SF and are counted separately where shown.
What is the typical 401(k) balance in telephone call centers?
The median defined contribution plan reported $15,996 in net assets per participant (middle half of plans: $6,602 to $35,051); nationally it was $53,031. This is a plan-level average that includes former employees, not a typical person's balance.
What do employers contribute in telephone call centers?
The median defined contribution plan received $1,067 in employer contributions per active participant, against $2,174 nationally. Plans with no employer contribution are included at zero.
What are average 401(k) fees in telephone call centers?
Among defined contribution plans that report any Schedule C compensation, the median was $55.42 per participant and 0.49% of net assets (nationally $123 and 0.26%). Schedule C leaves out fund expense ratios and fees the employer pays, so it understates total cost.
Where does this come from?
Form 5500 annual reports in the EBSA research files, with filings received through 24 Aug 2026. Medians are computed by this site across plans with 100 or more participants.
Provenance
Source: U.S. Department of Labor, Employee Benefits Security Administration, Form 5500 research files, public domain, with filings received through 24 Aug 2026. Totals count every pension plan on the full form; medians and the plan list cover plans with 100 or more participants. See the methodology.